Privacy Policy

1. Who We Are

KidKeeper (“we,” “us,” or “our”) is a childcare management software platform operated by KidKeeper LLC. Our website is kidkeeper.com and our application is accessible at app.kidkeeper.com.

If you have questions about this policy, contact us at support@kidkeeper.com.

2. Information We Collect

Information you provide directly

When you create an account or use our platform, we collect information you enter including your name, email address, business name, and billing information. As a childcare provider using KidKeeper, you may also enter information about the children and families in your care — including names, contact details, emergency contacts, health information, and attendance records.

Information collected automatically

When you visit our website or use our application, we automatically collect certain information including your IP address, browser type, device type, pages visited, and time spent on pages. We use cookies and similar tracking technologies to operate and improve the service.

Payment information

We use Stripe to process payments. KidKeeper does not store your credit card number or financial account details. Payment information is handled directly by Stripe in accordance with their privacy policy and PCI-DSS compliance standards.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the KidKeeper platform
• Process your subscription and billing
• Send you service-related communications such as account confirmations, billing receipts, and support responses
• Respond to your questions and support requests
• Improve and develop our platform and features
• Monitor usage and detect technical issues
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data for advertising purposes.

4. Children’s Information

KidKeeper is a platform used by childcare providers to manage records about the children in their care. In this context, KidKeeper acts as a data processor — the childcare provider (our customer) is the data controller responsible for the child records they enter into the system.

We handle all child-related data with strict confidentiality. This data is never sold, shared with advertisers, or used for any purpose other than providing the KidKeeper service to the provider who entered it.

KidKeeper’s marketing website is not directed at children under 13 and we do not knowingly collect personal information from children for our own purposes.

5. How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following limited circumstances:

• Service providers: We work with third-party service providers who help us operate our platform, including hosting providers, payment processors (Stripe), and email delivery services (Brevo). These providers are contractually obligated to handle your data only as directed by us.
• Legal requirements: We may disclose your information if required by law, court order, or government request, or to protect the rights, safety, or property of KidKeeper or others.
• Business transfers: If KidKeeper is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you in advance if this occurs.

6. Data Retention

We retain your account data for as long as your account is active. If you cancel your subscription, your data remains accessible for 30 days, after which it is scheduled for deletion from our active systems. Backups may retain data for a further period before being purged.

Financial transaction records may be retained longer as required by applicable tax and accounting laws.

7. Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Our platform is web-based and hosted on secure cloud infrastructure. All data is transmitted over encrypted HTTPS connections.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Cookies

We use cookies to keep you logged in, remember your preferences, and understand how you use our platform. Our website also uses a cookie consent banner — you can decline non-essential cookies when prompted.

We do not use advertising cookies or share cookie data with ad networks.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data, subject to legal retention requirements
• Portability: Request your data in a portable format
• Objection: Object to certain types of data processing

To exercise any of these rights, contact us at support@kidkeeper.com. We will respond within 30 days.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request deletion of your personal information, and opt out of the sale of your personal information. KidKeeper does not sell personal information. To submit a request, contact us at support@kidkeeper.com.

11. GDPR (European Users)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data is your consent (where requested), the performance of our contract with you, and our legitimate interests in operating and improving our service. You have the right to lodge a complaint with your local data protection authority.

12. Third-Party Links

Our website and application may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.

13. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the “Last updated” date at the top of this page and, for material changes, notify you by email or through a notice in the application.

14. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or your personal data, please contact us: